KPC is committed to provide our customers with the best coal and the best service quality. Zero Breach, Zero Contaminant & Zero Reject is not only our motto but has become a ultimate target in product quality and customer service.
KPC’s FIVE PILLARS OF MARKETING AND CUSTOMER SERVICE
| Our Promise |
How We Achieve it |
| Consistent Quality |
- Provide quality as per contract specification
- Provide consistent quality shipment by shipment
- Provide reliable independent surveyor in the loading port
- 24-hours coal quality assurance management, starting from pit to ship
- Quality sampling in pit, stockpile, crushers and port
- Prevent coal self-combustion by applying SOP, chemical, etc
- Close coordination with coal chain team from pit to ship
|
| Free of Contaminant |
- No Contaminant is sent to the customer
- Establish SOP Housekeeping in pit, crushing plant, port and ship
- Install metal detector, magnetic separator, coal screen, and dust suppression in crusher, conveyors, and trestle to prevent contaminant
- Increase the awareness of KPC employees about zero contaminant principles and efforts
- Provide technical assistant should any contaminant sent to customer
- Utilize the most updated version of coal technology
|
| Reliable Delivery |
- On time vessel’s loading time as guaranteed
- 24-hours ready Port facilities (jetty and trans-shipment) to facilitate vessel loading process
- Maintain sufficient saleable stock
- Willingness to understand customers’ situation
|
| Responsiveness |
- 24-hour lead time response to all customer’s requirements
- Key marketing personnel are equipped with communication tools to ensure prompt response to any situations, including after office hours and holidays
|
| Flexibility |
- Having the ability to provide any customer’s requirements
- Having a multi vessel loading port and facilities (barge to cape)
- Having various type of quality coal
- Having sufficient stock of saleable coal of any quality
|
